Angel Nail Spa Policies & Procedures

Client Appointments 
New clients, please arrive five minutes prior to your appointment to fill out a quick form.  Please check out the Angel Nail Spa website prior to your appointment for tips, facts and general helpful information about your appointment.

48 hours before your appointment we will send you an email to confirm your appointment details.  Please respond to our email to let us know whether you will be coming, or not.  We do this because we know that life gets busy and sometimes people forget, especially if an appointment was made weeks before.

Cancellations 
We understand that stuff comes up, but we ask that you please please give us a notice of cancellation ASAP (as soon as possible) via text, email, or phone call.  This will ensure that our nail technicians and clients will have a smooth operation and enjoyable experience.

No Shows
Repeat no shows for a confirmed appointment will be refuse of appointment booking.  Please please give us a notice of cancellation ASAP to prevent a no shows appointment.  The nail technician gets paid to provide the appointment service.  The no show appointment affect negatively on their earnings for the day, which is unfair.  There is a wait list of clients who would have loved to be service but could not because the time was reserved.

Late Arrivals
If you do find yourself running late, please please give us a holler. Chances are if you are only 5 to 10 minutes behind we can try our best (no promises) to fit you in, otherwise just get to us safely and we’ll do our best to make sure you get your service.  (Longer services may have to be shortened).

Children Supervision

Please do not leave children unattended.  Children must be supervised at all times.  Parents/guardians are responsible for the children’s behavior.  Our clients receiving relaxing treatments need the peace & quite.

Pets 
We have clients and staff who are allergic to dander.   And sadly, some people do not like animals and have complained in the past when they saw an animal in the waiting room or coming-out of a treatment room.  Client has come in to relax and escape from the outside world and would not like to be disturbed by a loud animal.

With all that as background, we have updated our policy to allow pet animals to be in the treatment room if they are a licensed therapy dog or can fit into a carry case so they are not loose in the room. If your dog is a therapy dog it must be house-trained. We hope you understand. If you are going to be bringing a service dog or a dog in a case, please let us know in advance.

Cell Phone
Please have the phone in silent or vibrate mode, keep the phone conversion to a minimum, and lowering the voice volume.  Please use headphones if you’re watching videos or listening to music.

Right to Refuse Services

We reserve the right to refuse service to anyone.  If a service provider feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately. 

Prices and services vary based on customer’s satisfaction and are subject to change.

Personal Belongings
We regret that we cannot be responsible for loss or damage of personal articles. We recommend that you leave your valuables at home.

Payment 
We gladly accept Cash, Mastercard, Visa, Discover, American Express and DebitC.  We do not take checks.   

Credit Card Surcharge Under $10.00
We charge a $2.00 fee on all credit card transactions below $10. Thank you for your understanding.

Gratuities

If you are happy with the services provided, it is customary to give 15% to 20% gratuity to your service provider.  We apologize that gratuities may not be placed on credit cards.  For your convenience, some nail technicians do take electronic money transfer via Paypal or Zelle.

Gift Cards
We sells elegant physical gift cards with the following policies:

• Can be redeemed for products & services
• Purchased gift cards and gift certificates expire after 5 years from the date of purchase.  After 2 years there is a 20% reactivation fee of the remaining balance on the gift card.
• Are final sale and not refundable

Returns, Exchanges & Refunds

All services, gift cards, health, beauty and personal care items are non-refundable and final.  There are certain situations where only partial refunds are ganted.

Communicating Your Suggestions And/Or Preferences

Feedbacks and comments are greatly appreciated.   For any unsatisfied or satisfied services & results, please feel free to speak with a manager privately via phone, text message, email etc…We will do our best to resolve any issues or concerns.